Customer Service

We work very hard to provide our customers with distinctive jewelry. As a result, all of the necklaces designed by Elaine Fisher are unique. When a piece is no longer available, we make every effort to remove its image from the website immediately. However, should a particular piece be on consignment to a retail distributor, there might be a time delay between a necklace being sold and its image removal from the online gallery.

Additionally, Elaine Fisher uses the highest quality photography to best reflect the actual image of our necklaces. Despite our efforts, we do not guarantee that the colors of the photographed images of our necklaces as viewed by our customers on their own computer monitors will not vary slightly from the jewerly itself.

Exchange Policy

If you feel your purchase of Elaine Fisher jewelry has not worn well, aged gracefully or lived up to your expectations, simply exchange your piece for a design of equal value. Should the new piece selected have a higher retail value, your account will be charged accordingly.

Please indicate your reason for exchanging the piece on the packing slip you received with your purchase and package the piece and its packing slip securely.

Please note that there is a maximum of two (2) exchanges within any six (6) month period; however Elaine Fisher is proud to offer free repair or length adjustment on any piece for a period of one (1) year from the purchase date.

Regretfully, because of the unique designs we offer, we will not accept return of any piece for reimbursement of payment price.

Privacy Policy

Elaine Fisher is committed to the privacy and security of our customers. For that reason, does not collect or maintain any personal information from our customers except names, contact information and customer account number. We use the information you provide about yourself when placing an order only to complete that order. This information is not shared with any outside company or individual, except to the extent necessary to complete that order or as required by law, court order or in the good faith belief that disclosure of such information is otherwise advisable.

Our site may automatically collect certain non-personally identifying information, such as your computer’s IP address, the type of browser in use, and pages viewed and streams viewed when you visit our site. We do not link this information to personally identifiable information.

Please be advised that the dynamic web links to the retail stores that carry Elaine Fisher designs will re-direct you from to the websites for those individual stores. Elaine Fisher cannot guarantee the security of your personal information once you have exited the website.

With the enactment of the Children’s Online Privacy Act, which pertains to websites directed toward children under 13 years of age, does not collect information on any child protected under the Act. Therefore, we ask that children do not submit information to us without the consent of a parent or guardian.